PPE: We are committed to ensuring the safety and wellbeing of our community, clients, and staff, therefore, it is required that any staff member that is customer-facing will wear a mask and gloves. Plexiglass partitions are located at any customer-facing area of our dealership to reduce contact. In addition, complementary PPE will also be available for our customer use.
Sanitation and Hygiene: All vehicles and office will be sanitized before and after every customer interaction, Hand sanitizer with at least 60% alcohol is used and offered throughout the dealership for both clients and staff members. We have accessible trash and recycling bins located throughout the dealership. Cleaning supplies are readily available.
Social Distancing: Our dealership is prepped and ready to act in accordance with Phase 1 of Resuming Vehicle Sales. We have installed plexiglass partitions at every desk in which our staff has customer-facing interactions, we have taped off areas in every department where clients would be inside the dealership to keep the 6′ social distancing rules in effect, we have cleaning logs at every desk in which is used along with cleaning supplies to keep these areas appropriately sanitized for our clients and staff. We are utilizing disinfectant sprayers on every vehicle that enters and exits our dealership. We are limiting in-person contact as much as possible by utilizing our digital and virtual sales procedures as well as precise appointment setting. All in office interaction will be on a by appointment only and will limit 1 Customer (2 if within the same house hold) into the office at a time to complete necessary documentation all appointments will be staggered to allow proper sanitation of the office after each transaction. TEST DRIVES – all test drives will be by appointment only and will not be accompanied by any employee, customers must have the ability to provide a digital copy of current drivers license and insurance card prior to each test drive.
Symptom Monitoring: Our staff is required to take their temperature daily before reporting to work. If the staff member is exhibiting signs/symptoms of COVID-19 they are required to self-quarantine for at least 72 hours or up to 7 days in addition to communicating with their medical care provider for additional precautions.
Dealership Decontamination Procedures: Our staff members continue to take the decontamination process seriously. Work areas frequently touched are cleaned continuously and documented on our checklist. Staff members are required to wear masks and gloves, wash their hands frequently, hand sanitizer readily available, tissue/trash/recycling bins, and cleaning supplies available. In addition, we are now offering Zero Touch Doc U Sign options available for all our customers.